FAQ
CANCEL OR CHANGE ORDER -
If you need to change or cancel your order, please contact us immediately at trevisanconceptnyc@gmail.com. Include your order number in the message .
WHEN WILL MY ORDER SHIP? -
Most orders ship within 2-5 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time.USPS is currently experiencing delays due to Covid & the Holidays.After your order has shipped and tracking information is provided your package is now under the responsibility of USPS. I am not responsible for lost or damaged packages after they have been scanned in by USPS. If you need help locating your package please reach out to your local post office first and then reach out to me if you need further assistance.
MATERIALS - Our Jewelry are made with 18K Gold plated, 925 Sterling Silver and Stainless Steel. Quality that's here to stay.
Our metals are noble and recycled whenever possible, our gemstones are transparently sourced. Making conscious luxury accessible to everyone.
each piece is put through rigorous testing to ensure our quality is unmatched. We use chemical, physical tests and on-site inspections to guarantee our metals are always safe, nickel-free and hypo-allergenic.
Designs are contemplated with all sizes, gender expressions and styles in mind. From the perfect gold hoops to personalized jewelry and gemstones to pearls, no matter the time or place, we’ve got you covered.
CLEAN - Although I use high quality metals that don't tarnish easily, all precious metals will tarnish over time with wear. Keep your jewelry looking brand new by cleaning that grime off your pieces with mildly sudsy water and dry with a non- scratching cloth. Polish using a jewelry polishing cloth.
AVOID - Try your best to not expose your jewelry to water or humidity (do not store jewelry in bathroom while showering). Remove jewelry before working out or sleeping and avoid storing your jewelry next to other metals or jewelry organizers that contain other base metals. All of these things will cause your jewelry to oxidize.